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Feb 05

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Meet the Concierges: Daniel Herrera of GSI

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Name: DANIEL HERRERA

Hotel: EL SAN JUAN RESORT & CASINO

Company: GSI – GROUP SERVICES INC.

Position:  CONCIERGE – TEAM LEADER

Favorite Guest Service Story:

A guest mentioned that she comes to Puerto Rico 2 to 3 times a year but never visited her Grandmother’s grave that had passed some years ago.  I said with a nice smile, “You should go visit and I’ll be more than willing to help you out in locating your Grandma’s grave and that in the smaller towns, there’s only usually one cemetery.  A week or so later, I saw a review in Trip Advisor regarding her visit to the cemetery and  saying she would have liked to take me to the next hotel because of the superior service she received from me.

3 Day itinerary for first time in Puerto Rico:

 

COMBO SNORKELING/BIO BAY

 

EL YUNQUE RAINFOREST WATERFALL

 

CULEBRA

 

 

 Most special thing about the property you work on:

 The Lobby give us a classical yet elegant vibe

 

What does the responsibility of being a Concierge mean to you?:

It means everything

 

Permanent link to this article: http://www.myconciergepr.com/2014/02/meet-the-concierges-danny-herrera-of-gsi/